Hey
Here are some frequently asked questions about Hit Em Up 🙃

Hit Em Up

FAQ

Don’t worry! Your carrier is probably blocking “short codes” on your line. That’s the type of number we use to send you your authorization text message.

To fix it, simply call your carrier’s 611 number and request that they “Don’t Block ShortCodes” on your line.

Then try again! If that doesn’t work please reach out to us below on our support form 🙂

Yes! To send a video you should paste a Youtube Link or Vimeo link 🔗 to your message!

Your recipients will see the video as a normal video inline in their text message app (if they’re using a modern smartphone).

We don’t let you attach a video file directly because it takes up a ton of room on your phone as it stores a copy in your Messages database for each recipient & uses a lot of your data plan for the same reason, not to mention the fact that it takes up a lot data and room on your recipients’ phones too! Also did we mention its super slow to send a 5MB+ video file over and over again?

Hit Em Up tries to be a clever little app which looks for duplicate contacts, contacts missing information like phone numbers or names and hides the ones which it thinks you’ll find less useful.

Sometimes, contacts you’ve selected get inadvertently hidden when our algorithm improves or your contacts’ information changes.

😪 Don’t Fear! They haven’t gone anywhere. 😇

If you feel that contacts are hidden that shouldn’t be in a group:

At the top of the group click the blue link that says “Hidden Members” to see the options to quickly unhide all hidden people in your group.

If you can’t find a contact in general that you think you should have, go to the Hidden contacts menu in the main menu of the app and search for it. You can always unhide contacts we hide for you or that you have opted to hide in the past.

Great question! No app on the app store can automatically send text messages on your behalf from your personal cell phone Messages App because Apple keeps tight security over your messages app to protect you from would-be spammers. Here’s the silver lining ⛅️: Carriers, including your own, are looking for certain patterns of text message behavior that look normal. If you were sending more than 1 per second from your phone, you are greatly increasing your chances of being inadvertently caught in spam filter and getting your cell phone’s texting disabled for up to 48 Hours 😰! But because you’re sending one at a time to people you know, you’re playing it safe ☀️

Please also read our blog post on industry guidelines on texting and what the definition of what spam is here.

With our current plans WE do not limit you at all. However, your carrier may limit you based on your plan and based on the amount of messages you send per day. Here’s the thing. We can all agree that spam and spammers are bad. They clutter our airwaves and thoughts and generally are malicious. So Carriers put into place some ways of catching spammers! YAY! Right? Well sorta. Carriers use black box metrics that look for certain behavior that are indicative of spam including, but not limited to: • Sending a lot of messages in quick succession • Sending around or more than 250 messages a day • Using aggressive or salesy language in your messages • Having links to obscure sites • Conversations that look one directional (you’re texting people, but they’re not texting you back)— for reference, texting was designed to be two directional and conversational and we totally think that it should be too. • Sending non-unique texts (each one is identical)— luckily Hit Em Up has you covered there with our first and last name tag inserts at your finger tips that personalize each message Please also read our blog post on industry guidelines on texting and what the definition of what spam is here.

🆓 Start off with a free 7 day trial on the house (no credit card or commitment of any kind required).

Then, if you like it we currently offer different pricing depending how long you’d like the service (going as low as $2.50/mo USD – that’s $29.99/yr USD) when you buy the year subscription. This is an introductory offer 😉

And while we’d hope you love the service, to cancel you don’t have to do anything since we’ll actively remind you to renew manually when your subscription is going to expire. If you don’t want to use it anymore, then don’t renew. It’s that simple 😃

We do not offer refunds or partial refunds for purchased subscriptions as we give you ample time to try the software and let you pick, explicitly, a plan that’s right for you after you’ve had enough time to experience the power of Hit Em Up for yourself.


Still didn’t answer your question? Ask us directly:

🤔❔ Support Ticket 🔧📲