Privacy Policy

Our philosophy on privacy is simple: your personal data belongs to you. Be Transparent About What We Collect And How We Use it.

The only data that we may collect from you include our use of cookies, anonymized usage data (to help us improve our app), and feedback. We may also collect metadata from the app such as the number of messages sent during a text blast, crash reports, group names, the number of recipients in a group and other usage data or other related information to help us improve and design the app.

By using the app you are also consenting to us sharing this data with our analytics 3rd party tools and services such as, but not limited to, Google Analytics. Hit Em Up also accesses your Apple contacts on your device and currently only uses said contacts locally on the device to provide you with the full functionality of the app.

As of Version 2.0, you agree to provide your telephone number as a means to identify and create your account for Hit Em Up and provide you with the operability of the Hit Em Up Service.

By providing your telephone number on signup, you agree to having us (Hit Em Up and co) use this number to contact you via text message or telephone call to inform you about new updates, the status of your account, ask for your feedback, or provide you with additional support or app information. We use a trusted 3rd party services to handle this login functionality and to store it securely.

We do not share your personal information with other parties unless lawfully requested by Law Enforcement or as required per the contractual agreements which govern our ability to collect crash reports, useful app-analytics, and distribute the app to you. We would like to note that you can opt out of interest based advertising and tracking on iOS by going to Settings > Privacy > Advertising (as per instructions here: https://support.apple.com/en-us/HT202074).

If we change our privacy policy, we will notify you via an updated app in the app store and on this page. To the extent that there are multiple instances of our privacy policy and they may be in conflict, this document prevails and should be considered the official terms to which you are agreeing.

As we create new products and additional services that work together with our current apps we may collect additional information in order to provide those services to you. Get excited! There are some very cool things in the works πŸ˜‰ By using Hit Em Up, you agree that you are at least 13 years old and to the terms of this privacy policy and our terms of use and to hold the Hit Em Up team harmless for a breach of this policy insofar as we are making and will continue to make a good faith effort to keep you informed and your personal information secure.

If you are a minor or otherwise are not legally able to agree to this agreement in your country or region, then your parent or guardian must consent on your behalf. We may periodically update this privacy policy and said updates will be available on this page. We encourage you, if you have questions or suggestions about this policy, to contact us.

​Last Update: September 18, 2017

Addendum Effective May 25, 2018: Under GDPR, EU citizens are entitled to request their data and what personally identifiable we store. Currently that is, as the above privacy policy points out, just your phone number and subscription information as well as message metadata (the number of blasts you send and the number of messages sent but not any content or recipient information). When version 3.0 of Hit Em Up is released, we may change this policy to reflect any additional data we collect from you. All personally identifiable information can be requested to be deleted in writing on our contact form here. However, there is some information which cannot be removed for the operability of the application and services including this website. This non-removable information includes data which has already been anonymized and a means of identifying your account to maintain your subscription status. We have been transparent about our data practices and protecting your data (by following industry best practices and collecting as little data as possible) to provide a useful service for you since our inception because we believe strongly in your rights to privacy and knowing exactly what you are buying and doing when using our mobile app and website. We hope we can answer all your questions you may have about your data or using our service.

What Data We Collect:

Our website service (WordPress) may utilize cookies to keep you logged in if you make comments in the future if you log in and not need to sign in again (though we don’t implement that currently and for most people this does not apply). We also store cookies to ensure that you know about various privacy policy practices and your consent stat is managed. You can also store your email and name if you press the remember me button on leaving a comment. Our website also uses google analytics to understand how people use our site and to discover areas on our site with issues. Most websites use some sort of analytics program like this. The data it collects help us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous and it does not identify you as an individual in anyway.

For the app, Hit Em Up, itself, we retain your telephone number, device name and UDID on iOS and Secure Android ID on Android, GCM Tokens, and as of version 3.0 (beta), we maintain and store your contacts and groups for the purposes of providing you service on multiple devices. This information is not shared with third parties but may be processed by other services including AWS web services by Amazon who hosts our servers and MongoAtlas, our database management tool. Our website retains a copy of all comments on blog posts and we retain your support tickets indefinitely in G-Suite by Google until you request us to delete it. We employ some metrics tracking in our app to understand your usage such as when you click a certain button, at what time, and in what order. This information is anonymized and used solely for improving the app experience. Google Analytics collects this information and stores it per the terms of the retention policy below. Crashalytics also stores your crashes for 90 days for us to find bugs in the app. Google stores meta data such as Installation UUID, Secure Android ID, Mobile ad IDs, and IP Addresses (for 10 seconds for an internal dashboard they provide to us). This data is not associated with your account, but is anonymized.

Retention Policy:

Our analytics partners (Fabric and Google) store analytics data for up to 180 days or until you request from us to have it removed. Crash reports and identifiers are stored up to 90 days. Your user profile (telephone number, subscription and purchase data, and message meta data such as the number of messages you send and date of sending) is stored until you request us to delete your information. If we delete certain information such as your telephone number, we cannot provide you service in the future as that information is nessesary for the app to function. Some data can be deleted such as your contacts information or groups and other app settings in version 3.0 beta and above, but it may cause unintended bugs in the functioning of the app would likely make it functionally inoperable if not performed through the app in standard means. We recommend only deleting your data with us if you do not intend to utilize our services ever again or if you are willing to start over and lose your in-app settings and purchases.